Maintenance
Technical and maintenance support
As part of our wholesale services, we offer high-quality technical and maintenance support tailored to our partners' needs.
Our main goal is to provide priority technical assistance to our wholesale customers, ensuring minimal downtime. With expert guidance and swift responses, we help you maintain productivity and focus on your core business.
Dedicated service
As a valued wholesale customer of Big Dog, you enjoy priority technical support for the duration of your contract. Please remember that our support services are exclusively for businesses that use our coffee products. This approach allows us to manage our time and resources effectively, ensuring that we provide top-notch support to our coffee partners
Training is an integral part of our wholesale service. Consider us your coffee quality department, dedicated to ensuring that your coffee is consistently high in quality.
Decide to work with us, and we provide training as a ‘free of charge’ service, providing the continued use of our coffee. Subsequently, we provide regular check-ins and additional training sessions whenever you or we feel they would be beneficial.
Work with Excellence
We exclusively collaborate with a select group of trusted brands: San Remo, Mahlkonig, Anfim, La Spaziale, Fracino, Hey Cafe, Ditting, and Fellow. By focusing on these specific brands, we can cultivate a deep and comprehensive knowledge of their products. This specialised approach enhances our expertise and enables us to maintain a consistent inventory of standard parts for all our equipment.
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