Once you contact us via the form or email at wholesale@bigdogcoffeeco.com, we’ll send you our wholesale terms, pricing structure and a short application form. After approval, you’ll gain access to our trade portal where you can place orders, manage deliveries and view current pricing.

Our wholesale pricing is competitive, transparent and designed to support growing businesses. We’ll provide you with our full pricing list and minimum order quantities (MOQs) once you apply. Pricing depends on bag size, roast type and order frequency.

We offer our full range of blends and single origins for wholesale supply. Coffee is available in 250g retail bags, 1kg trade bags, and 10kg reusable tubs for bulk use — ideal for cafés, restaurants and offices. We can also discusscustom or white-label options if you’re looking for something unique to your business.

Yes — we’re here to help your team serve great coffee with confidence. We offer hands-on training, brew guides, and ongoing technical support to ensure you’re getting the best out of your coffee and equipment.

We’ve built a supply chain you can rely on — from sourcing to roasting to delivery. Our roasting schedule ensures consistent freshness and dependable stock. Delivery terms depend on your location and order frequency, but we pride ourselves on reliability.

Quality and integrity are at the heart of what we do. We work closely with trusted importers and producers to ensure every coffee we roast is ethically sourced, fully traceable and roasted to bring out its natural character.

Yes — depending on your volume and requirements, we can create bespoke blends, branded packaging or co-branded offerings. It’s a great way to create a signature coffee identity for your business.

Once you’re onboarded, we’ll outline your payment terms — usually a mix of net 30, pre-payment, or payment on invoice, depending on your order size and account history. All invoices are generated through our trade system, with payment accepted via bank transfer or agreed credit terms.

Absolutely. We love supporting independent cafés, pop-ups and small businesses that care about quality coffee. Whether you’re just getting started or scaling up, we’ll tailor support to fit your needs.

We stand behind every roast. If there’s ever a problem — whether with packaging, delivery, or product quality — get in touch right away and we’ll make it right. We believe in long-term partnerships built on trust and great service.