Our Story
Our Mission
At Big Dog, we are committed to delivering exceptional specialty coffee to a diverse audience. Our dedication to a transparent supply chain, fostering sustainable relationships, and sourcing high-quality coffee is unwavering.
Raising the status of specialty coffee
In the South Wales valleys, communities are interconnected through strong relationships, and we take great pride in upholding this tradition at Big Dog Coffee Roasters. Our team is committed to the art of coffee and fostering human connections, facilitating meaningful conversations, and, most importantly, creating an environment that offers a sense of home and belonging for all patrons who enter our establishments.
At Big Dog Coffee Roasters, we deliver the highest-quality roasted coffee and endeavour to cultivate enduring relationships with our global coffee suppliers and our esteemed customers. These relationships, along with the memorable experiences we facilitate, are what genuinely distinguish us in the industry.
With each cup of our meticulously sourced and expertly roasted coffee, we convey our steadfast commitment to quality, extending our reach throughout South Wales and beyond. This commitment constitutes our promise to you, our valued customer.
A down-to-earth approach to coffee
At Big Dog Coffee Roasters, our team embodies a down-to-earth spirit that connects with our community. Each member brings warmth and authenticity, fostering genuine interactions with our customers. We are passionate about creating exceptional coffee and a welcoming atmosphere where everyone feels at home. Our staff strives to make every visit memorable through friendly conversations and smiles. This approachable nature and commitment to people define the essence of Big Dog Coffee Roasters.
The Roastery
As one of South Wales's leading coffee roasteries, we take pride in our unique position within the rapidly growing independent Welsh coffee scene. Our facilities are located in the Caerphilly Borough and include the roastery, quality control, offices, technical resources, training areas, and display space.
We roast our coffee using a Diedrich IR-12 drum roaster. This US-made equipment is renowned for its engineering excellence, combining high-quality coffee with precision engineering.
Our approach to coffee is straightforward, making it accessible to everyone who values excellent quality without relying on complex jargon or an exclusive attitude. We invite both existing and new customers to visit our roastery and explore our process, from bean to cup.
Instilling integrity in our Supply Chain
We exclusively partner with a handpicked group of green coffee suppliers. These suppliers deliver exceptional coffee and uphold the highest standards of Ethics and Fair Trade, a privilege our discerning customers appreciate. Our suppliers go beyond sourcing and supplying coffee. They foster genuine, grassroots relationships with coffee farmers, washing stations, and processing mills at origin, creating a sense of community that our customers can participate in. Further, they invest in their infrastructure, support their development plans, and help them improve the lives of those involved at each stage of the supply chain.
